- Timelines and data quality: The top concerns that repeatedly surfaced in the survey results include timelines/delays, data quality, data change capabilities, protocol amendments, tech flexibility, and technology ease-of-use. .
- Measures of success: Survey respondents site visit compliance, diary/scale compliance, and patient enrollment status as the top indicators of endpoint collection success.
- Integration with other technologies: Use of wearables and sensors in clinical research is increasing, and clinical professionals expect them, as well as other eClinical systems, to integrate with their eCOA platform for greater insights.
- eCOA provider relationship: The clinical operations team primarily drives the selection of eCOA providers, with data quality, user interface/ease-of-use, and faster study start-up being important considerations. The burden of switching eCOA providers includes establishing new third-party integrations, procurement qualification of the new provider, and the loss of customizations with the incumbent eCOA provider.